FAQs

Ceremony

  • What is your maximum capacity for a ceremony?

    Our beautiful Ballroom can accommodate up to 150 guests in total for your civil ceremony.
  • Can we have music for our ceremony?

    Of course – we offer an in-house PA System, which will allow you to play music for your ceremony. This can be played via CD, iPhone or iPod, although we do not have Wifi in this room, so please make sure you download your playlist in advance. We ask for three to four tracks whilst your guests are taking their seats; your entrance track; two to three songs whilst you are signing the register; and one exit track for you both.
  • Can my priest/vicar marry us at the venue?

    A priest or vicar cannot marry you legally at the castle as our licence is for civil ceremonies only. However, you are welcome to have a blessing with your priest/vicar at the castle following your civil ceremony.
  • Are chair covers included?

    Absolutely. We include your chair covers in our all-inclusive packages, offering a range of coloured sashes to tie around them. We also offer our Chiavari chairs as an alternative if you prefer. These are also included in your package.
  • Do you provide an aisle carpet?

    The Ballroom has a beautiful neutral-coloured aisle carpet already included and set-up for you on the day. This is also included in your package.
  • Is the ceremony price included?

    The use of our Ballroom for your civil ceremony is included, however the cost of the Registrar for your ceremony is not included. The Registrar would need to be booked individually by yourselves for legal reasons. We can provide you with estimated costs and contact details on how to book your Registrar.
  • What time should I have my ceremony?

    We suggest a ceremony time of between 1pm and 2pm. This is perfect to allow guests plenty of time to arrive and check in, but also making the most of your time at the venue. You are, however, welcome to have a later ceremony if you prefer.
  • What if I want an outdoor ceremony and it rains?

    We are able to offer an outdoor ceremony on our Cocktail Terrace. Should the weather be unkind on the day, your Personal Wedding Manager will make this decision with you first thing on the morning of the wedding, and your civil ceremony will be able to take place in the beautiful Ballroom.
  • How many ceremony options do you have?

    We have two ceremony options – indoors in our Ballroom, or outdoors on our Cocktail Terrace.
  • How long does a civil ceremony last?

    The civil ceremony will last approximately 20 to 30 minutes, depending on whether you decide to have a reading of your choice during the ceremony.

Logistics

  • What is your maximum capacity for the evening reception?

    Our maximum capacity for the evening reception is 250 guests. This is based on using the whole of the castle and both bars within the venue.
  • What time do we have to be offsite by?

    The day after your wedding, we kindly ask that guests vacate their rooms by 10am after breakfast (which is served from 8.30am to 9.30am) and be offsite from the castle by 11am.
  • Can other guests who are staying elsewhere come back for breakfast?

    Of course! Your guests staying within the area of the venue are welcome to return to the castle the day after your wedding for breakfast. We ask that you complete your final numbers form at least three weeks before the wedding and include the total number of guests you expect for breakfast. Any additional guests will be charged at £15 per adult and £7.50 per child.
  • What flowers are included?

    We offer in-house silk flowers throughout the venue. Our silk flowers displayed in the Ceremony room will remain neutral in colour. Should you wish to add additional flowers to the decorations, you are welcome to arrange this with your florist, who will be able to set these up on the day from 11am.
  • Is the DJ included?

    Our resident DJ and disco are included in your package, and you may wish to provide us with a song request list of any favourite tracks you would like played, including your first dance.
  • Do I have to pay extra for the dance floor?

    Our starlit LED white dance floor is included for your evening reception – perfect for your first dance!
  • Can I bring in my own decorations?

    You are welcome to personalise the castle however you wish with additional decorations. Your Personal Wedding Manager will be more than happy to set these up for you on the day. Please discuss this with directly during your Planning Meeting (ideally three to five months before your wedding).
  • Can I have fireworks on my wedding day?

    Yes. We do have a stipulated supplier for firework displays at the castle for insurance reasons. For more details, please speak to your Personal Wedding Manager. All firework displays must take place before 10pm.
  • Do I have exclusive use?

    One of our unique qualities is that we are able to offer exclusive use of your very own castle from midday on the day of your wedding for you and your guests to enjoy.
  • Can I have a bouncy castle?

    Unfortunately we are unable to allow bouncy castles within the grounds of the castle. This is due to health and safety, but also to ensure our immaculate gardens are maintained for your wedding day.
  • What time can guests arrive?

    Guests are welcome to arrive at the castle from midday. Bedrooms will also be available at this time for guests to be able to check in prior to your ceremony.
  • What time can suppliers arrive?

    Your suppliers can arrive anytime from 11am to set-up on the day of your wedding. We are unable to accept any items into the venue the day before your wedding.
  • Is the venue wheelchair friendly?

    The castle has disabled parking facilities as well as access into the castle. We also have one ground floor bedroom with disabled facilities, along with a further six ground floor bedrooms at the Clear Well a short distance from the castle.
  • Are children allowed?

    Absolutely. Children are very welcome at the castle on any wedding day and even have their very own children’s games room to enjoy!
  • Can I have confetti?

    We allow real rose petal confetti or dried petal confetti. Unfortunately we are unable to allow paper confetti at the castle.
  • Do you allow pets?

    Unfortunately, we are unable to allow pets to stay within the venue or overnight in our accommodation. Should you wish for your pet to part in your special day – ie for the ceremony or photographs – you are welcome to discuss this with your Personal Wedding Manager.
  • Is there Wifi?

    The castle offers Wifi throughout the venue, however the signal is limited in areas such as the bedrooms. For more details on how to connect to our Wifi, please speak to our Bar Team on the day of the wedding.

Accommodation

  • How many guests can stay in the cottage the night before?

    The Keeper's Cottage known as our Bridal Cottage can accommodate up to six people. The Keeper's Cottage also includes a luxurious hot tub for you and your girls to use the night before your big day. We also have a further two estate cottages, which can be used the night before and night of your wedding subject to availability. The North Lodge can sleep six people, and the Portcullis View Studio can sleep two people. To book the cottages and check availability, please contact the office.
  • How many guests can stay on the night of the wedding?

    Our 15 Castle bedrooms can sleep a total of 34 guests. We also have a further 20 bedrooms located at the Clear Well within walking distance, which will sleep a total of 45 people. The Clear Well can also be booked for the night before your wedding.
  • What time is breakfast served the following morning?

    Breakfast is served from 8.30am to 9.30am in the Ballroom the morning after your wedding, and all guests staying in the Clear Well will also join you for breakfast in the Main Castle.
  • What time is check-out?

    Check-out of the bedrooms is at 10am, and we ask you to please be offsite by 11am.
  • Do you provide travel cots?

    Unfortunately, we are unable to provide travel cots or additional beds, however your guests are welcome to bring these with them on the day.
  • What facilities are provided in the rooms?

    All rooms include tea and coffee-making facilities, and we provide towels and complimentary toiletries. There are also irons and ironing boards available, along with hairdryers, upon request.
  • Is there Wifi in the rooms?

    Unfortunately there is no Wifi in the bedrooms, however you are able to use our Wifi connection in the Cocktail Bar.

Food & Wine

  • What is your maximum capacity for a sit-down meal?

    The castle will accommodate a sit-down meal for up to 150 guests in the Ballroom. We offer a range of seating options, including banqueting and round tables.
  • Can we bring in our own drinks?

    I’m afraid due to our licence and company policy, alcohol is not permitted to be bought into the venue from offsite.
  • Can we bring in external catering?

    We have our own team of chefs onsite at the castle, who will work with you to create the perfect wedding breakfast. Unfortunately, we are unable to permit external catering onsite.
  • Can we create our own menu?

    Of course – our Executive Chef will work with you to create your own personal wedding breakfast menu or evening buffet.
  • Do you offer an afternoon tea?

    We are able to offer an afternoon tea selection for you and your guests if you prefer a vintage style or informal wedding breakfast.
  • Do you offer a hog roast?

    Yes. As well as our range of evening buffet selections to choose from, we are able to offer a hog roast for your evening reception if you prefer.
  • Do you offer a barbecue?

    Yes. As well as our hog roast, we offer a barbecue selection – perfect for summer weddings!
  • Can you offer international cuisine?

    Our in-house catering team will be more than happy to discuss any ideas or suggestions you might have.

Booking Process

  • How do I book a viewing?

    We are always more than happy to show you around the castle at a time to suit you both. Please contact our Sales Manager, who will be happy to discuss availability.
  • How long does a viewing take?

    We allow up to two hours for the viewing appointment. This will include your tour of the venue and accommodation, and time to discuss availability and package prices.
  • When are viewings available?

    Due to the amount of weddings which are held at the castle, viewing appointments can be difficult during a weekend. We are therefore able to offer mid-week viewings from 9am to 5pm, along with evening appointments when requested.
  • How can I check availability?

    To check availability for your special day, please contact the Sales Manager on our office number 01594 832 320 to discuss dates for your big day! Alternatively please contact them on [email protected]
  • How do I secure a wedding date?

    We ask for a £500 non-refundable and non-transferable booking deposit to secure your wedding date. This can be paid by credit or debit card, excluding American Express, or alternatively by cash.
  • What is the payment schedule?

    The second payment varies depending on the date you book and how far in advance you are booking. This is a guide to when payment two may be due and may be subject to change: If your wedding date is less than six months away when you book, the second payment will be due two weeks after booking. If your wedding date is six to eight months away when you book, the second payment will be due six weeks after booking. If your wedding date is eight to 15 months away when you book, the second payment will be due two months after booking. If your wedding date is 16 to 23 months away when you book, a further deposit of £1,000 is due two months after booking, the second payment will be due 13 calendar months in advance of your wedding date. If your wedding date is 24+ months away when you book, a further deposit of £1,000 is due six months after booking, the second payment is then due 13 calendar months in advance of your wedding date. The second payment is calculated as 50% of the estimated package price, based on 60 guests, but this can be subject to change. The second payment can be paid on a credit or debit card or via bank transfer, but we do not accept American Express.
  • When is the final balance due?

    The final balance is due three weeks before your wedding.
  • When will I meet my Personal Wedding Manager?

    You will meet your Personal Wedding Manager three to five months before your wedding. If you would like your appointment sooner than this, please contact the office and we will be more than happy to arrange this for you.
  • Do you hold dates for a period of time?

    Unfortunately, we are unable to hold dates due to how quickly our they are booked up. To secure a date, we will require a £500 non-refundable and non-transferable booking deposit.
  • How far in advance can I book a date?

    You are welcome to book a date as far ahead as you require. To check availability, please just contact our Sales Manager in the office.
  • How soon can I get married?

    The Registrar will require at least 28 days’ notice for you and your partner to give notice of your marriage. Therefore, legally, you would be able to get married within four weeks.
  • Do you have minimum guest numbers?

    All of our all-inclusive packages are based on a minimum of 60 adult guests all day and evening
  • Can I get married on any day of the year?

    You are able to get married any day of the year with the exception of Christmas Day, Boxing Day and New Year’s Day.

Guest Questions

  • What time can I arrive?

    Guests are welcome to arrive from 12 noon and have access to the castle.
  • What time can I check in to my bedroom?

    All bedrooms will be available from 12 noon, with the exception of our estate cottages, which are available from 1pm.
  • What time do we have to be offsite by?

    Check-out from the rooms is at 10am, followed by offsite at 11am.
  • Is the venue wheelchair friendly?

    The castle has disabled parking facilities with access into the castle via a ramp. We also have one ground floor bedroom within the Main Castle bedrooms, which has disabled facilities.
  • Are children allowed?

    Children are more than welcome to attend the castle on a wedding day. We have four highchairs and four booster seats available to use, and should you be staying overnight with us, we request that you provide additional blow-up beds or camps for the children to use as we are unable to provide these.
  • Can I have confetti?

    We allow confetti, which must be real rose petal confetti or dried petals. Unfortunately, we are unable to allow paper confetti at the venue.
  • Do you allow pets?

    Unfortunately, we do not allow pets to stay at the venue, nor in our overnight accommodation. Should you be looking for a place for your pets to stay, we have a recommended supplier very close to the castle who can look after dogs in particular for you.
  • Is there Wifi?

    Wifi is available within the castle at the Cocktail Bar, however we do not have Wifi in the bedrooms. To gain access to our Wifi, please ask a member of the team during your stay, who will be happy to give you our password.
  • What time is breakfast served the following morning?

    Breakfast is served from 8.30am to 9.30am the morning following the wedding. Should you be staying at the Clear Well, you are welcome to join the couple for breakfast in the castle the following morning.
  • What time is check-out?

    Check-out is at 10am from your room, and offsite by 11am please.
  • Do you provide travel cots?

    I’m afraid we are unable to provide travel cots, and would request that these are brought with you on the day should you require one.
  • What facilities are provided in the rooms?

    We provide tea and coffee-making facilities, towels and complimentary toiletries. Irons and ironing boards, along with hairdryers. can be made available upon request.
  • Is there Wifi in the rooms?

    We do not have Wifi available in the bedrooms, however the Wifi can be accessed in the Cocktail Bar and Main Entrance Hall.
  • Can I pre-purchase food/drinks for my room?

    Certainly. Please contact the office prior to arrival to arrange food and drinks ready for your arrival. We are also able to accommodate any specific dietary requests.
  • Can I purchase gifts for the couple?

    Of course. We have a number of gifts available for you to purchase. We offer a personalised print as a perfect memorable gift for the couple, or why not add a bottle of bubbly to the Honeymoon Suite for the couple to enjoy? For any special requests, please contact us and we can discuss your requirements with you.