We know that the current Coronavirus (COVID 19) outbreak is causing much distress with many of our couples & their guests so we hope the below information will provide you with the clarity you need during these uncertain times.
Are we still running weddings & events at Clearwell Castle?
No. Due to government restrictions, we are not able to hold weddings or events currently. We will be reviewing this situation with a view to re-opening as and when restrictions are lifted. However, our office team is still operational and will answer any questions you may have and is contactable by email – firstname.lastname@example.org.
Are we still holding viewing appointments at Clearwell Castle?
Yes, our doors are now open for viewings under Covid-secure conditions – by appointment only. We are also able to offer private virtual tours of Clearwell Castle using cutting edge 3D technology. To arrange an on-site viewing or a virtual viewing appointment contact email@example.com.
I’ve booked my wedding and would like to come and visit Clearwell Castle – can I?
Our 3D virtual tour is now available to use by all of our couples that have weddings booked with us – please email firstname.lastname@example.org for your personal login details. If you’d really like to see the venue in real life again (which is understandable!) then please contact us on the above email to arrange a time that is convenient.
My wedding is directly impacted by newly-announced government restrictions, what should I do?
If your wedding has been directly impacted by newly announced restrictions, we will endeavour to contact you as soon as possible to discuss your options. If your concern is a result of a government update that has just been announced, please bear in mind that we will be hearing these updates at the same time as you do so we may need some time to process before we can move forward.
I have a wedding booked at Clearwell Castle in the coming months, what should I do?
Please email any concerns to email@example.com and one of the team will respond as soon as we can. As you can imagine, at times a mountainous task for our team so we would like to ask for your patience during this trying time. If at all possible, please refrain from contacting the venues by telephone.
If you do have any questions or concerns relating to the above information please do not hesitate to get in touch by emailing firstname.lastname@example.org.
We’d like to thank you for your patience and understanding as we navigate these unchartered waters and we look forward to welcoming you to Clearwell Castle soon. In the meantime, stay safe,
The Clearwell Castle team
Last Updated: 24th July 2020